Darntoothysam - Purchased $100 worth of merchandise from website and never received the items

0 comments

I purchased $100 worth of merchandise from his website and never received the items. I called, emailed, facebook-ed, linkedin-ed this guy every way possible and have not heard back. PayPal would not refund me as the 45 day period for refunds had expired.

DO NOT BUY ANYTHING FROM HIM.

If you google "Thomas Drayton" or DarnToothySam, you will see a TON of complaints., including some television reports of how bad this guy is. I have a call into his web hosting (gator.com) and name hosting (godaddy.com) companies to complain about him. Hopefully they will pull his website to prevent more fraud against other consumers.

Review about: Replacement Camera Parts.

Darntoothysam - Late shipping, rude customer service

Durham, New Hampshire 0 comments
Not resolved

I broke my Canon flash on 9/30 and needed a replacement part. I ordered the part from Darntoothysam the following day and paid for priority shipping. When I hadn't received the part by the following week, I called the company and left a voicemail. I also sent an email to check the status of the order. After hearing nothing, I was forced to go elsewhere for the part (turns out the part direct from Canon was cheaper and arrived in two days). I again emailed to cancel the order from Darntoothysam (no response) and called my credit card company on 10/11 to cancel the charge with them. That seems to be the only thing that got the attention of the company. Today (10/24), I received an auto-generated email that the part had shipped. I wanted to reply and see if the shipment could be stopped, since the charge had already been cancelled and I didn't want to deal with the hassle of a return. Wow, that set off a hornet's nest I was unprepared for! Rather than try and convey in my own words, I think I'll let the emails from the company do the talking:

Here's my initial response to the shipment email today (18 business days after the initial order was placed!)

"I contacted you to cancel this order weeks ago. I've also disputed the credit

charge because this was taking so long. I've already ordered the part elsewhere. I will not be responsible for these charges."

Here's the response from the company:

"Sorry for not gouging my customers so I could make millions of dollars and have a

call center in India for you. After 6 years of trying to provide people with digital

camera repair at a reasonable price, I give up. I no longer run this as a full time

business and I fell behind in shipping though I'm almost caught up now. I will not be responsible for you wasting money on Apple products. LOL."

Now, look, I understand the challenges of running a small business and I didn't expect a response to my queries about the status and cancellation the minute they were received, but I wouldn't expect them to take weeks to get back... I also didn't appreciate the rudeness of this email. But the part was more expensive through them, and not delivered as quickly (or politely) as through Canon. I don't mind paying "the little guy" extra, but I would expect the part in a reasonable amount of time, and certainly not with all this attitude. When I communicated this to the company, here are the follow up responses:

"Go to Best Buy and grab yourself a shiny new $70 HDMI cable to plug into your DVD

player. The "Geek" will tell you that it's "certified" and "you have to have it".

Guess what, it's a $1 cable made by a 12yr old in China that gets paid 60 cents per

hour and works 14 hours per day. Guess how they can afford their millions in

advertising and their fancy stores and Geek Squad cars?

I wouldn't do that to my customers. I gave free estimates, and shipped back cameras

for free if they turned down the estimate or it wasn't repairable so I lost money. I

charged $30 including shipping for repairs, plus the part. Most places start at $100

labor, plus shipping, plus parts. I thought I would be nice and charge reasonable

amounts instead. Wow, what a bad idea.

After 6 years of repairing cameras for people all around the world, I give up. I

tried, but people want to be gouged, they want to be exploited so they think they

are getting something really valuable.

Know that diamond ring you have? Diamonds are so plentiful that they never have to

mine another diamond ever and they will never run out. If all the diamonds that

DeBeers currently has (DeBeers controls the world diamond supply) were released you

could buy them for $2 a karat. They tell you they are valuable on TV, so you fall

for it. I really don't care if you don't believe me, educate yourself, it's not my

job.

I know I will keep the part, thanks. Have a super day."

"Phone 5!! I can't wait to pay Apple $500 for a phone!! Ever hear of Foxconn in

Shenzhen China? No, of course not, Apple products are made by magical fairies not in

China by people who get paid 60 cents per hour because Apple loves me!"

Wow - who does this guy think he is? He's the one DOING the gauging on the price - it was MORE with him than through Canon, and A LOT bigger hassle! I didn't ask for a lecture on best buy, diamonds or apple products; I don't even know how he started on that topic - I certainly didn't bring it up (although maybe he took offense to my using an iPhone to email him?) I did expect to receive the Canon part I ordered and paid for priority shipping to arrive in a reasonable amount of time, with followup communication if there's a significant delay (especially after I inquired), and a certain amount of decorum in handling customer relations. I will not be a repeat customer and I encourage everyone else to stay far away. This company is not worth your time or money.

Review about: Canon Replacement Hot Shoe.

Www.DarnToothySam.coM - A MASSIVE RIPOFF - Watch Out!

El Paso, Texas 2 comments
Not resolved

This guy Thomas has ripped of so many honest people to include my wife and I. We have found countless victims throughout the Internet of people Darntoothysam has ripped off. And what a *** name for a website, we should have know it was a scam. He is almost impossible to reach and if you ever reach the guy he either makes up a world of excuses and if you get upset he rants on how he's a small shop and he can't afford to hire a call center in Indua to answer the calls and how he could charge us $100 more it he did. Well blah blah and blah, you have stringed us along with your lies, NO MORE, GIVE US BACK OUR *** CAMERA.

Don't go through what we did! Here is the information you need to know:

Thomas has changed to a new website called www.easycamerarepair.com since he has ripped off too many people already with the Darntoothysam name. How did we find out about the new name? The Better Business Bureau already has a file on the new name. Read his BBB report on the old new and all of the complaints on the new name already, the Better Business Bureau doesn't lie!

To file a complaint on him (I'd suggest doing this fast if he has your camera), the BBB is used to helping victims of this guy, just get a BBB complaint made fast. Do this if he doesn't respond or if he makes excuses on delays.

You can notify the BBB at this link: http://www.bbb.org/minnesota/business-reviews/internet-shopping/easy-digital-camera-repair-in-burnsville-mn-96050833

I'm here to help people who need it. The guy screamed at me telling me how it's all my fault and how he can't do everything and it's just him and one guy that helps him. Yet he keeps taking more people's cameras. Also, there are reports all over the web that he charges the customers credit cards and doesn't send the parts and just ignores the customers once he has their payment. TELL YOUR CREDIT CARD COMPANY AND THEY WILL GET YOUR MONEY BACK FAST AND DOCUMENT THIS AWFUL EXCUSE OF A BUSINESS.

Review about: Sony Dsc Model Digital Camera.

Comments

Anonymous
#541787

I was ripped off as well.Ordered a part that was supposedly available, over a week later tried contacting them by phone which they say on a recording they don't respond to, but will respond to email.

I emailed and they said they would get back to me in two days. I will get money back from CC company as well as file formal complaint with them along with BBB. BELIEVE EVERY BAD REVIEW YOU HAVE READ! DO NOT GET TAKEN BY THIS THEIF!

ONE MAN SHOP EXCUSE DOESN'T FLY.YOU ARE A THEIF!!!

Anonymous
#455435

Darntoothysam also ripped me off.

Going to the BBB to get help.

Anybody who he's scammed and then ignores should report it to the BBB.

DARNTOOTHYSAM IS TERRIBLE AND NIT HONEST. he said it would be about a week to fix my camera so I paid him. Now he simply ignores me and I have no camera and the creep has my money too. REPORT HIM TO RHE BBB PEOPLE. he's done this to way to many of us.

:(

Darntoothysam A FLAT-OUT SCAM!

Washington, District Of Columbia 1 comment
Not resolved

Darntoothysam has had my camera for many months with just a lot of excuses if I can ever talk to the guy.

Some examples of the excuses he's given me:

It was a mistake a the camera was put to the side.

Parts forgot to get ordered

The wrong parts arrived

Parts arrived broken so they had to re-order

Hurricanes it something about a crisis where the parts were ordered from

IT'S BEEN MANY MONTHS OF HIS STORIES, RETURN MY CAMERA ALREADY, PLEASE! Refund my money to or I'm going to have my credit card company reverse the payment. Send it back the way I sent it to you. YOUR SERVICE IS A SCAM!

By the way, due to all the complaints he gets, he made s new site called www.easycamerarepair.com

I WANT MY CAMERA BACK NOW!

Review about: Nikon Camera.

Comments

Anonymous
#455437

My wife and I also got ripped off by Thomas Drayton / DarnToothysam

We should have know it was a scam from that pathetic name Darntoothysam

Darntoothysam SCAM

Chicago, Illinois 5 comments
Not resolved

Update by user Feb 24, 2012

This dude claims to be a web designer also. He is probably selling templates. He has several blogs and websites. Just a scammer from what I can tell. He spends more time online arguing with people that he has pissed off than he does actually repairing cameras or responding to customer complaints.

I used paypal so after hearing nothing about an order confirmation and not getting emails answered I just went through paypal to get my money back. Then all of a sudden he wanted to start giving me info about my order!!

What a piece of work this guy is, on top of that he is very rude and defensive. He blames his poor work on others being deficient when he is the one with a deficiency!

Go to site jabber and see all the pissed folks for yourself. He accuses anyone that says something bad of being a \"fake customer\" but I think HE is the one giving himself good reviews. There\'s no way this liar rates 3.5 stars. That\'s laughable!

Original review posted by user Jan 24, 2012

Avoid like the plague.This dude is so sly he thinks.

He will get your camera and then you will be lucky if ou ever see it again according to some of his past customers. . I tried to order a part from him. Got no response after he got my money.

Canceled the payment and suddenly he wants to talk and get all defensive.

You are better off trying to repair your own cameras etc. I ordered the part directly from the company and was treated nicely.

They even sent emails telling me they got my order and another saying it had been shipped.Some people just don't know how to do business or treat customers!

Comments

Anonymous
#489630

From Buyer - Jay

4/27/2012 08:57 PDT

Hi,

I placed an order from Darntoothysam.com for a camera LCD screen on 18th April 2012. I got an email saying that they will send me the shipping details. But no email or communications received after that. On 7th day I send an email to know the status. there was no reply at all even after 3 working day. This is not fair at all. I would like to get my money back on this scenario. I trusted PayPal while paying and it seems like I can not even trust PayPal merchants. I would appreciate any help from PayPal regarding this.

Thanking you

Jay

Date 04/27/2012 11:54 AM EST

----------------------------------

From Seller - Darntoothysam.com

5/3/2012 12:55 PDT

Hi, sorry for the delay with your order I'm trying to get caught up as best I can. I run a small shop, I have one employee and answer the phone myself all day long as best I can. I now have a friend helping a few hours a week with emails.

I am having your LCD overnighted to me here and will ship it out for you tomorrow, and email you the shipping information.

Paypal has nothing to do with how quickly I can respond or if I can afford help with emails. Nobody from Paypal will ever read this, it's all automatic.

Your shipping information will be posted tomorrow.

Thanks,

Thomas

--------------------------------

6.55PM (EST) 03MAy2012

Hi,

Thank...

Thanking you

Jay

---------------------------------

From Seller - Darntoothysam.com

5/4/2012 14:30 PDT

Thank you, Jayan for immature reply. I'm so sorry that I'm not perfect in every way like you obviously are. I guess no business anywhere has ever had a problem with an order, EVER.

I was going to ship your item today as previously stated, but now I would prefer to NOT have any money from you, or ever have any sort of contact with you. You may enjoy your HUGE sum of $44.97 and your broken camera. Sorry for trying to help with the repair.

Your "clear answer" is that I will refund your purchase via Paypal, and you may take your attitude elsewhere. You can contact anyone you like, and spend whatever "expenses" you like, we will pay you NOT ONE CENT more than the purchase price of your LCD screen.

YOU choose what you want to spend money on, and you do it. We have no control over your "expenses" nor will we take responsibility for them.

Understand this: the BBB is a company that is out to make money, and NOTHING more. They charge businesses money and register complaints. That is ALL they do. The BBB has no power to do anything for anyone. Why would they? Whatever you do, DON'T do any research for yourself into the BBB and learn what they really are, just keep on believing they are run by the government or whatever it is you believe.

Have a super day, and enjoy your broken camera. =)

---------------------------

07:25PM (EST) 04APR2012

Hi,

Thank you, Thomas/Darntoothysam.com.

I really appreciate your immediate refund as per your reply through paypal platform. I will be checking my account and I should get the refund within 3 banking days.

I don't have any other comments for you though I know what I should make.

Thank you again

Jay

--------------------------------------

From Seller - Darntoothysam.com

5/5/2012 20:27 PDT

You may make any comments you like.

If I had charged you $145 instead of $45 then I could afford more help. Does that sound like a good deal? No, that's why I don't gouge like every electronics store you see. Wonder how they can afford millions of dollars in advertising etc? Its because they charge you $80 for an item that cost them $1.

Guess I should gouge my customers so they will be happy. Oh wait, I don't want to be a *** like Best Buy and rip people off, sorry to disappoint.

From Seller - Darntoothysam.com

5/7/2012 14:46 PDT

Show more
Anonymous
#455448

After almost a year, no camera and no money.

AVOID DARNTOOTHYSAM.COM

Report him to the BBB, it seems that the only thing that shakes him up and gets his attention. He's obviously scared of the BBB

I just want my camera back and a refund. Or he can keep the camera and pay me the fair market value for the camera at the time he received it. Instead he ignores my wife and I. When we email him through another email about a new repair he responses the same day. Since he has our camera and our money, he now ignores us.

Anonymous
#440176

Add me to the list of people who Darntoothysam has ripped off.There is no doubt that he makes the positives on sitejabber.

I emailed many of the people who posted positives and go no responses at all. I did that to see if any users were maybe real. He never responds so I'm sure it's him. He did not give me my camera back and this has been going on for 8 long months now.

He ignores my emails but when I emailed from a different email and said I wanted to place order he responded. What a creep the guy running the place is. His wife is on ripoff report with her site too: artladymanor.com it's also a mixup of letters for her name. Darntoothysam is a pretty *** name fir a camera place.

What on earth is an artladymanor? I think the guy really needs some help.

I wrote off my camera and the credit card can't get my money back now since I waited too long to notify them.I wonder how this guy can sleep at night.

Anonymous
#439582

Thanks JS so much for the update!!I had no clue he had made himself another website!

He seems to be good at hiding behind websites. On site jabber someone posted all his silly "blogs". He is such a joke! I know BBB had him at an F- because he refuses to settle disputes like an adult and instead acts like a spoiled child with ADD, lol.

I am pretty sure the average person with a small set of screw drivers can do just as well if not better then this loser.

He is so odd, darntoothysam was just a rearranging of the letters in his name Thomas Drayton.SO you can see who he really cares about, HIMSELF!

Anonymous
#439415

WELL SAID!

He did the same thing to me and RIPPED ME OFF!

He tried blaming me and when that didn't work he tried to put me down saying it's all my fault. Excuse me but I just sent you my camera to be fixed. He says that noe I'm going to pay more somewhere else. Really? At least another place will actually fix it. I contacted the BBB and they warned that hd is now using the new name www.easycamerarepair.com

Thomas Drayton needs anger management. Everything was my fault when I did nothing wrong. I sent the guy my camera last year. Go anywhere but this place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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